Here are the steps to troubleshoot a Windows installation that is not working, using the Windows Recovery Environment:

Step 1: Boot in Safe Mode

  • Restart your computer and enter your BIOS settings (usually by pressing F1, F2, or Del).

  • Set the boot order to prioritize the recovery environment.

  • Save changes and exit.

If you don’t see any options in the BIOS, you can also try:

  • Press the F11 key during the boot process to access the Advanced Boot Options.

  • Press F8 during the boot process to access the Boot Options menu.

Step 2: Check for Hardware Issues

  • Inspect your hard drive and disk for physical damage or issues.

  • Check that the RAM is installed correctly and not damaged.

  • Verify that there are no loose connections between hardware components.

Step 3: Run a System File Checker (SFC) Scan

  • Open Command Prompt as an administrator.

  • Type sfc /scannow and press Enter to run the SFC scan.

  • The scan will check for corrupted system files and replace them if necessary.

Step 4: Run a DISM Repair

  • Open Command Prompt as an administrator.

  • Type dism /online /cleanup-image /restorehealth and press Enter.

  • Wait for the repair process to complete.

Step 5: Update Windows Updates and Drivers

  • Check for updates on your computer by clicking on the Start button > Settings > Update & Security > Windows Update.

  • Install any available updates.

  • Make sure you have the latest drivers installed for all hardware components.

Step 6: Run a System File Checker (SFC) Again

Repeat steps 2-4 to ensure that the system file scan is complete and there are no remaining issues.

Step 7: Reinstall Windows (if necessary)

If none of the above steps resolve the issue, you may need to reinstall Windows. Be sure to save any open files before proceeding.

Additional Troubleshooting Steps

  • Check for malware or viruses on your computer.

  • Run a virus scan using an antivirus program like Microsoft Defender or McAfee Antivirus.

  • Disable and re-enable any recently installed software that may be causing conflicts.

  • Reset the Windows Registry if you suspect registry corruption.

Step 8: Use a System Recovery Disc (if necessary)

If none of the above steps resolve the issue, you may need to use a System Recovery Disc (also known as a UEFI Restore Point) to repair your system. To do this:

  • Restart your computer.

  • Press the key that is specified on the label of the recovery disc you have inserted (usually F11 or F12).

  • Follow the prompts to complete the restore process.

Remember, if you’re not comfortable troubleshooting or repairing your Windows installation, it’s recommended to seek professional help from a computer technician or Microsoft support.